Return Policy

We want you to love every piece you receive from amerrly. If something isn't quite right — whether it's the fit, the style, or simply a change of heart — we're here to make the return process as smooth and stress-free as possible.

Please read through our return policy below so you know exactly what to expect. If you have any questions that aren't covered here, don't hesitate to reach out to us at amerrly@outlook.com.

return window

We accept returns within 14 days of the delivery of your order. Items must be returned in their original condition — unworn, unwashed, and with all tags attached.

We are unable to process returns for items received after this window, so we encourage you to inspect your order as soon as it arrives and get in touch if anything isn't right.

eligible items

To be eligible for a return, items must meet the following conditions:

Unworn and unwashed — in the same condition as when you received them.
All original tags and packaging must be intact.
Free from any signs of use, perfume, deodorant, makeup, or damage.
Not marked as a final sale item at the time of purchase.

Items that do not meet these conditions may be declined and returned to the sender at their own cost.

non-returnable items

The following items cannot be returned or exchanged:

Final sale items clearly marked at the time of purchase.
Items that have been worn, washed, or altered.
Gift cards.

how to start a return

Starting a return is simple. Just follow these steps:

Email us at amerrly@outlook.com with your order number and the item(s) you wish to return.
Our team will review your request and provide you with return instructions.
Pack the item(s) securely in their original packaging where possible.
Ship the item back to us using a tracked shipping method. We recommend keeping your tracking number until your return is confirmed.

Please do not send items back before receiving confirmation from our team, as we may not be able to process unapproved returns.

refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is due to an error on our part or a defective item.

exchanges

We're happy to help with size exchanges where stock is available. If you'd like to exchange an item for a different size, please mention this when you contact us to initiate your return and we'll do our best to accommodate your request.

In cases where the requested size is no longer available, we will issue a refund to your original payment method instead.

damaged or incorrect items

We take great care in packing every order, but if you receive a damaged, defective, or incorrect item, please contact us immediately at amerrly@outlook.com with your order number and a photo of the issue.

In these cases, we will cover the return shipping cost and arrange a replacement or full refund as quickly as possible.

return shipping costs

Unless the return is due to a defect or our error, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service to ensure your return reaches us safely. amerrly is not responsible for items lost or damaged during return transit.