Shipping Policy

— getting your order to you, carefully —

At amerrly, every order is packed with care and attention before it leaves our hands. We want your pieces to arrive looking just as beautiful as they did when you first discovered them — and we work hard to make that happen, every single time, with every single parcel.

We know that waiting for a package you're excited about can feel like forever, so we do our best to move quickly without cutting corners. From the moment your order is confirmed, our team gets to work.

Below you'll find everything you need to know about how we handle shipping. If you have a question that isn't answered here, feel free to reach out to us at amerrly@outlook.com — we're always happy to help.

order processing

All orders are processed within 1–3 business days of being placed. Our team reviews and prepares each order individually, ensuring every item is carefully checked before it's packed and dispatched.

During high-demand periods — such as following a new collection drop or during a sale — processing times may take a little longer. We appreciate your patience and will always keep you informed if there are any unexpected delays with your order.

Orders placed on weekends or public holidays will begin processing on the next business day. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information so you can follow your parcel every step of the way.

If you need to make a change to your order after it has been placed, please contact us as soon as possible. We'll do everything we can to accommodate your request before fulfillment begins.

shipping options & estimated delivery

We offer a range of shipping options at checkout to suit your timeline and budget. Shipping costs are calculated based on your location and order weight and will be displayed clearly before you complete your purchase — no hidden fees, ever.

Shipping Method	Estimated Delivery	Cost
Standard Shipping	5–8 business days	Calculated at checkout
Expedited Shipping	2–4 business days	Calculated at checkout
Free Standard Shipping	5–8 business days	On orders over $75

Delivery estimates are provided by our shipping carriers and are calculated from the date of dispatch, not the date of purchase. While we always aim to meet these windows, actual delivery times may occasionally vary due to carrier workload, weather conditions, or other circumstances outside our control.

We recommend selecting expedited shipping if your order is time-sensitive. For all other orders, standard shipping is a reliable and cost-effective option that most of our customers use.

free shipping

We're pleased to offer free standard shipping on all orders over $75. This is our way of saying thank you for building out your amerrly wardrobe. Free shipping is automatically applied at checkout when your order meets the qualifying amount — no discount code needed.

Free shipping applies to standard delivery only and follows the same estimated delivery window of 5–8 business days. If you need your order sooner, expedited shipping is still available at the standard rate.

order tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to follow your parcel's journey in real time directly on the carrier's website.

Please allow up to 24 hours after receiving your shipping confirmation for tracking information to become active on the carrier's system. If your tracking number doesn't show any movement right away, it typically just means the carrier is still processing the scan.

If you haven't received a tracking email within 3 business days of placing your order, please check your spam or junk folder first — and then reach out to us if it still hasn't arrived. We'll look into it right away.

address accuracy

Please take a moment to double-check your shipping address before completing your order. A small typo in your address can result in significant delivery delays or a returned parcel, and amerrly is not responsible for orders delivered to an incorrect address provided at checkout.

If you notice an error in your shipping address immediately after placing your order, contact us as soon as possible at amerrly@outlook.com. We'll do our best to make the correction before your order is dispatched, but we cannot guarantee changes can be made once the fulfillment process has begun.

If a parcel is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment. Please note that additional shipping fees may apply in this case.

lost or delayed packages

If your tracking shows your order as delivered but you haven't received it, we recommend checking with neighbors, your building's reception, or any safe locations around your property where parcels are sometimes left. Carriers occasionally mark packages as delivered slightly ahead of the actual physical delivery.

If your package hasn't turned up within 2 business days of the marked delivery date, or if tracking has shown no movement for an extended period, please contact us at amerrly@outlook.com. We will open an investigation with the carrier on your behalf and work to resolve the situation as quickly as possible.

While carrier delays are unfortunately outside of our direct control, we will always do our best to advocate for you and ensure you receive what you ordered.

packaging

We take pride in how your order arrives. Every amerrly order is thoughtfully packaged to protect your items during transit and to make the unboxing feel like a little moment worth savoring.

If you are purchasing a gift and would like us to include a personal note, please leave a message in the order notes at checkout and we'll be happy to add one for you.